FAQs & Troubleshooting

If you’re stuck and need help troubleshooting our website, this page is for you!

Questions Answered Below:

  • What is INSTANT Primary Singing?
  • What is Primary Singing PLUS+?
  • How do I login with Grow.me?
  • How do I access the download files?
  • I’m getting asked for my credit card information! Help!
  • Why does the PDF print black boxes?
  • I previously purchased a product but can’t access the files! How do I get help?
  • What is the best way to view this website?
  • Where can I find…?
  • Why are there so many ads?

Q: What is INSTANT Primary Singing?

To make it easier to cover any specific questions you might have about the INSTANT Primary Singing Membership, I have a post specifically answering these questions here:

Answers to FAQ’s about INSTANT Primary Singing

Q: What is Primary Singing PLUS+?

I’ve covered this one IN DEPTH! Head over to this post to see all the answers!

Answers to FAQ’s about Primary Singing PLUS+

Q: How do I login with Grow.me?

I use a really cool tool that will automatically unlock all of my PDF files right in the post! It also gives you the ability to bookmark your favorite posts and adds a really smart search function.

To get started, you’ll need to create an account (or sign-in) to unlock the content. (See even MORE FAQ’s specifically for Primary Singing PLUS+ here!)

You only have to sign in once and ALL of our downloads are instantly unlocked! It’s a fabulous solution that works great.

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders login

How to sign-up or sign-in: To create an account with Grow.me, simply click the 3 Dots icon in the bottom corner or click on any of the Primary Singing PLUS+ Sign Up banners near the bottom of the post.

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders login

If you are signing up for the first time, the sign-up button is down below the menu that opens.

The login window opens in a new window and you can create an account or sign-in with your email address or with a connected account using your Facebook or Google login. It will look like this.

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders grow sign in

After creating your account, you’ll head to you email to confirm your account and then refresh the blog post and you’ll be logged in!

You can also login in the individual posts by clicking on any of the locked content and it will pop open the same login prompt to access our free printables!

Sign up here and then try again on the post you’re looking to access the printable! (Just confirm in your email first.)

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders PS Plus Unlock Banner

Q: How do I access the download files?

Each post that mentions free printables has the files available right within the post. Almost all of our singing time idea posts include a free printable! They are usually embedded as a PDF at the very end of the post.

To access all of our free printables, we simply ask that you create a login (see the steps above) which also subscribes you to our newsletter. We are use the Grow.me tool to instantly unlock ALL of our downloads when you subscribe. As long as you’re logged in, you’ll see the files automatically!

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders download primary singing unlocked view

The download files look like this at the bottom of the post. You can use the PDF preview window to download or print the PDF file. Simply click on any of the buttons, as show in this screenshot.

Keep in mind that the download button will start the download immediately and the link button will open the file in the same window. If you are accessing this website from your phone, you may need to check our download folder to find the files.

The print button will pop open your print prompts to connect with your local printer and print the pages you select.

Q: I’m getting asked for my credit card information! Help!

I do not charge for the free in-post printables. However, I do link to and offer a paid membership and digital shop. Keep in mind, all payment information associated with these digital products is collected directly on this website and will not redirect you to another website.

If you are seeing any sort of ads that are requesting credit card information on a third party website, I recommend you close out of that tab or hit the back button and try again. You most likely clicked on an advertisement that has redirected you to an outside offer that is not affiliated with this website.

Q: Why does the PDF print black boxes?

Some of our PDF files use a lot of graphic elements that don’t always play nicely with other computers. After a couple of readers emailed me that a PDF was printing out black boxes in place of the graphics, I was off to search Google and found 4 steps to help troubleshoot the issue.

Your PDF might end up looking like this. If so, here’s how to fix the problem!

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders shamrock black boxes pdf

Most often, these issues will arise for those using an Apple device and using Apple’s native PDF Preview software. However, others may also run into this issue. Unfortunately, there isn’t anything I can do to prevent this from happening on my end. You can try any (or all) of these steps to correct the black box printing issue with PDFs:

  1. Download and use Adobe Acrobat Reader. (If you already do, see step 2)
  2. In Adobe Reader go to the menu bar and choose Edit > Preferences > Accessibility and uncheck the box to “Replace Document Colors”.
  3. Print the pages directly from my post with the Print button as that’s within Adobe reader.
  4. Use your current PDF viewer and choose to “Print as Image”. That may slightly lower the print quality and you’ll only be able to print one page at a time.

Q: I previously purchased a product but can’t access the files! How do I get help?

One of the growing pains of this blog was troubleshooting a digital cart that wasn’t correctly sending the purchase receipt with download links. This caused the reaction that we had to migrate to a different online shopping cart.

I’m hoping to move over previous orders to restore easy access to your files, but in the meantime, please email me and I’m happy to help you with access to your purchase!

Email: [email protected] for assistance!

Q: What’s the best way to view this website?

I know we do just about EVERYTHING these days on our phones. But because of the nature of our content with the downloads and all the pictures and explanations included in every post, you’ll have a much easier time navigating and getting the most out of this website when viewed on a desktop!

Of course, you can always still visit on a phone, table, or other device, just keep in mind that for the best experience try visiting PrimarySinging.com on a computer!

Q: Where can I find….?

There are several ways to find things on this website! I’ll share the best ways to navigate all of our posts here:

#1 – Search: First and probably easiest is to type in a song title or general idea of the singing time game if you have an idea of what you are looking for or simply what to see what we have created for a specific song.

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders primary singing search

You can search right up at the very top of the blog in the menu – just click the magnifying class icon and start typing your search words.

The other option is to click the Grow.me button in the bottom left corner and it will pull up a menu that includes a really smart search function or access to bookmarks to save your favorite posts to easily find later.

#2 – Visit our Visual Song Index: When you get to more than 50 or so posts, all that early content can hidden behind pages of archives and forgotten. I created a really cool multi-function index that lets you toggle between song titles, Primary CFM years, learning styles, and more! You can browse our Visual Post Index here!

FAQs & Troubleshooting Singing time ideas for Primary Music Leaders primarysinging sort

#3 Use the Menus: There are a lot of great navigational resources right in our menu! The Start Here page can take you to a text-based list of our most popular posts and important new music leader resources.

In the Song Lists tab you can head right to the post for specific Come Follow Me song lists by year that will help you get right to the current year’s songs! You can even find an extensive list of 200+ singing time ideas on the Primary Ideas tab that can get your creativity flowing!

Q: Why are there so many ads?

The ads allow me to offer printables at NO cost to you. I spend a TON of hours creating free printables (30+ hours a week!) and running this website with hundreds of completely free printable song helps. I totally get that ads can be annoying, but they allow the content to be shared with those that can’t afford a membership.

The core of my song helps are free as an email subscriber or you can upgrade to a paid member to skip the ads and clicking through lots of posts and access all the monthly singing time ideas in 1-click! Learn more about INSTANT Primary Singing membership here.

I want to keep my singing time ideas available for as many as I can. I hope you can understand why ads feel like the right choice between for-purchase and ad-supported content.

Have additional questions, need help, or just have feedback to share? My inbox is open and I would love to hear from you! It really helps if you share any problems you face with this website. I’m a blogger, not a technical expert, which means issues do come up and problems happen. If you notice something and let me know, it helps others from running into the same problem.

Email: [email protected] for issues, support, troubleshooting, ideas, and feedback


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